Terms And Conditions – MS Solution

 

1. Our Services

  • We provide data recovery, software solutions, device repairs, digital marketing, and other tech services as listed on our website/Facebook page.
  • We’ll explain the process, costs, and timeline before starting any work.

2. Payment Terms

  • Advance Payment: For big projects (e.g., software/website), 30-50% advance may be required.
  • Full Payment: Must be cleared before we return your device or hand over the project.
  • Payment Methods: Cash, bKash, Nagad, or bank transfer (details shared on invoice).
  • No Refunds: Once service starts (e.g., data recovery), fees are non-refundable unless we fail to deliver.

3. Your Responsibilities

  • Backup Data: Before repair/service, backup your data. We’re not responsible for data loss unless caused by our mistake.
  • Truthful Info: Share correct details (e.g., device issues, business needs). Hiding facts may delay/cancel service.

4. Privacy & Data

  • We Protect Your Data: We never leak/sell your files, contacts, or business info.
  • Access: Our technicians may need to view your data to fix issues (e.g., recover files).
  • Deletion: After service, we’ll delete your data from our systems if requested.

5. Liabilities

  • Our Responsibility:
    • Fix errors caused by us (e.g., wrong software setup).
    • Re-recover data for free if our recovery fails.
  • Not Our Fault:
    • Damage from existing device issues (e.g., old hard disk fails after repair).
    • Losses from delays due to load-shedding, internet issues, or natural disasters.

6. Warranties

  • Repairs: 7-30 days warranty (depends on service). Bring the device back if the same problem repeats.
  • Software: 1-month free support for bugs/errors after delivery.
  • No Warranty: If you break the device/software after repair (e.g., drop laptop, delete system files).

7. Termination

We may stop services if:

  • You don’t pay on time.
  • You misuse our services (e.g., illegal data recovery).
  • You threaten/harm our team (e.g., abusive behavior).

8. Legal Compliance

  • Bangladeshi Laws: We follow the Digital Security Act 2018, ICT Act, and other local laws.
  • Fraud: Fake payments (e.g., fake cheques) will lead to police complaints.
  • Disputes: Any legal issues will be settled in Dhaka courts.

9. Changes to Terms

  • We’ll notify you via Facebook/email if terms change.
  • Updated terms apply immediately after posting.

10. Contact Us

For questions or complaints:
📞 Call/WhatsApp: 01817 573333 | 09696 442954
📧 Email: [email protected]
📍 Address: 192/1 Malibag College Rd, Dhaka-1217

MS Solution – Your Digital Heartbeat! 
Fair service, clear rules – because trust matters! 🤝

Terms And Conditions